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Ceramic, tempered, Pyroceram, tadpole gaskets—the world of stove parts can feel like it has its own language. If you’re trying to order a replacement part, all this jargon can be confusing and a little overwhelming. We believe you shouldn't need an engineering degree to fix your fireplace. That’s why we created this guide to break it all down in simple, straightforward terms. We’ll explain exactly what you need to know to choose the right stove fireplace glass and other essential parts, so you can feel confident that you’re ordering the perfect fit for your appliance.
Frequently Asked Questions (FAQ) -Ask Mike
We get a lot of great questions from our customers, and these ones come up often. If you ever need help beyond what’s here, feel free to reach out. We're always happy to assist.
What's the Best Glass for My Wood Stove or Fireplace?
A: It all depends on how your appliance is designed to function.
If your stove or fireplace is built for high heat — like most wood stoves, pellet stoves, and airtight fireplaces — you’ll need ceramic glass. This type of glass is engineered to handle temperatures up to 1,400°F and is often sold under brand names like Pyroceram, Neoceram, Robax, or Pyroglass. Ceramic glass has a slight amber tint, which you can see if you hold a piece of white paper behind it. While it’s heat-resistant, it’s not impact-resistant — it will still break if hit.
On the other hand, decorative fireplaces — the kind often found in new builds or spec homes with loose, bifold doors — typically use tempered glass. Tempered glass is designed for lower-heat environments and can handle temperatures up to 400°F. These fireplaces are meant more for visual ambiance than actual home heating.
Key takeaway:
If your appliance is designed to heat a room or a home, ceramic glass is the way to go. If it’s just for the glow and look of a fire, you may only need tempered glass.
Ceramic vs. Tempered Glass: Which One Do I Need?
A: The key differences between ceramic glass and tempered glass come down to heat resistance, cost, safety, and intended use.
1. Heat Resistance and Where to Use Each
Ceramic Glass – Handles extreme temperatures up to 1,400°F, making it ideal for wood stoves, pellet stoves, and airtight fireplaces designed for home heating. Brand names include Pyroceram, Neoceram, Robax, and Pyroglass.
Tempered Glass – Suitable for lower heat levels, rated up to 400–450°F. It's commonly used in decorative fireplaces, especially those with bifold or “floppy” doors found in many modern homes. These units are meant more for ambiance than heating.
2. Understanding Thermal Shock
Thermal shock is what happens when glass cracks from a sudden, extreme temperature change. Imagine splashing cold water on a hot glass pan—that shattering is thermal shock. The glass in your wood stove faces this risk, especially if it gets hot and is then exposed to a cool draft. This is where the type of glass becomes critical. Ceramic glass is engineered to be highly resistant to thermal shock, meaning it won’t crack under these rapid temperature shifts. Tempered glass, however, cannot withstand this kind of stress and would likely break, which is why it’s only safe for low-heat, decorative units where temperature fluctuations are minimal.
3. Key Technical Specifications
The most significant difference between these two types of glass lies in their heat tolerance. Ceramic glass is a powerhouse, capable of handling continuous temperatures up to 1,400°F. To put that in perspective, it can withstand over three times more heat than standard tempered glass. This makes it the only suitable option for the intense environment inside a wood stove or high-efficiency fireplace. In contrast, tempered glass is typically rated for temperatures only up to about 400-450°F. These specifications aren't just numbers; they are the defining factor in ensuring your appliance operates safely and effectively.
2. What's the Price Difference?
Ceramic glass is typically about twice the cost of tempered glass due to its heat-resistant materials and manufacturing process.
3. Safety and How They Break
Ceramic glass will crack or break into large chunks under impact.
Tempered glass is classified as a safety glass and shatters into tiny pieces, similar to how car windows break.
4. How to Tell Them Apart
Ceramic glass has a slight amber tint. Hold a piece of white paper behind it to spot the color.
Tempered glass is typically clear.
5. A Look at How They're Made
Ceramic Glass: Manufactured by adding borite to prevent thermal expansion. The mixture is melted, poured into molds, vibrated to remove air bubbles, flattened, and trimmed to precision.
Tempered Glass: Cut from standard annealed glass, it’s heated and cooled rapidly to strengthen it—this process "tempers" the glass but limits its heat tolerance.
Bottom line:
If your stove or fireplace is built to generate heat, ceramic glass is the safest and most effective choice. For purely decorative fireplaces, tempered glass is more appropriate and budget-friendly
Robax vs. Pyroceram vs. Neoceram: What's the Real Difference?
A: Robax, Pyroceram, Neoceram, and Pyro-Glass are all brand names for ceramic glass, a heat-resistant material commonly used in wood stoves, pellet stoves, and high-efficiency fireplaces. While the names differ, the performance and specifications are nearly identical.
What All These Brands Have in Common
High Heat Tolerance:
All brands are rated to withstand temperatures between 1,280°F and 1,400°F, making them suitable for demanding stove and fireplace environments.Breakage & Tension Points:
These glasses break and crack in similar patterns and are engineered with comparable thermal tension limits.Standard Thickness Options:
Available in both 1/8-inch and 3/16-inch thicknesses, regardless of brand.Soot Residue:
Some users believe certain brands accumulate less soot, but that’s a myth. Soot buildup depends on the type of fuel you burn and how you operate your appliance, not the brand of glass.
The Brand We Trust and Recommend
We proudly use Pyro-Glass, which is distributed by Corning, a trusted U.S.-based manufacturer. This glass is processed domestically to ensure consistent quality and support American manufacturing.
Bottom line:
Whether you choose Robax, Pyroceram, Neoceram, or Pyro-Glass, you’re getting the same high-performance ceramic glass. Your decision may simply come down to availability, sourcing, or preference.
How Much Does Fireplace and Stove Repair Cost?
When your fireplace or stove needs a fix, the cost can vary quite a bit depending on the problem. Most homeowners find themselves paying between $200 and $1,000 for a typical repair, with an average cost landing around $600. Of course, the final bill depends entirely on the scope of the work. A simple fix, like replacing a fireplace screen, might only set you back about $75. On the other hand, a major structural issue, such as replacing a heavily damaged flue, could run as high as $7,000. The type of appliance you have—whether it’s a traditional wood-burning fireplace, a gas insert, or an electric unit—will also play a significant role in the overall repair cost.
Glass and Screen Replacement Costs
If you're dealing with a smaller issue, there's some good news. Replacing parts like glass, igniters, or screens is often on the lower end of the cost spectrum, typically ranging from $75 to $350. For many handy homeowners, this is a completely manageable DIY project. Ordering a custom-cut piece of glass, for instance, allows you to get the exact fit for your stove door without paying for a professional service call. By handling the installation yourself, you can save significantly on labor fees and get your fireplace back in working order quickly, ensuring you don’t miss a single cozy evening.
General Repair and Labor Costs
For more complex problems or if you’re simply not comfortable doing the work yourself, it’s always wise to call in a professional. You can expect labor costs to range from $50 to $150 per hour. It’s also good to know that most professionals have a minimum service fee, usually around $100, which covers their time and travel for the visit. While it might be tempting to try and fix everything yourself, paying for an expert’s time is an investment in safety and peace of mind, especially when dealing with gas lines, electrical components, or chimney repairs.
Preventative Maintenance Costs
An ounce of prevention is truly worth a pound of cure when it comes to your heating appliance. Scheduling an annual inspection, which typically costs between $100 and $300, is one of the smartest things you can do. During a check-up, a professional can spot potential issues like small cracks or damage before they become major, expensive headaches. Staying on top of simple maintenance tasks, like replacing worn-out gaskets to ensure a proper seal, can also extend the life of your appliance and improve its efficiency, saving you money on both fuel and future repairs.
Will My Homeowner's Insurance Cover Fireplace Damage?
This is a common question, and the answer is a classic: it depends. While your homeowner's insurance policy might cover certain types of sudden or accidental damage, it almost never covers issues that arise from normal wear and tear or a lack of maintenance. For example, if a storm causes a tree to fall and damage your chimney, you’ll likely be covered. However, if your firebox cracks due to years of use and neglect, you’ll probably have to pay for that repair out of pocket. It's essential to read through your specific policy or call your insurance agent to understand exactly what is and isn't covered. This makes staying on top of regular maintenance an even smarter decision.
Need Custom-Cut Stove Glass? Here's What to Know
A: Absolutely! At Total-Hearth, we specialize in custom-cut ceramic glass and custom-cut tempered glass for wood stoves, pellet stoves, and fireplaces. Whether you're replacing a broken panel or upgrading your unit, we ensure a precise fit based on your measurements.
1. How to Measure for Custom Glass
Best practice: Measure your existing glass as accurately as possible.
No existing glass?
First, confirm whether your unit requires ceramic glass (for high-heat appliances) or tempered glass (for decorative units). Our other FAQs can help guide you.Pro tip: Measure the tight cavity where the glass sits and deduct 3/8 inch from each dimension.
Example: If the cavity is 12", order your glass at 11 5/8".
2. Finding Your Stove's Model Number
Knowing your stove's model number is the easiest way to find the right replacement parts. Most manufacturers attach a metal identification plate to the appliance that lists the model number, serial number, and safety certifications. You can usually find this plate on the back of the stove, but sometimes it’s located on the side, underneath, or even inside the door. If you can’t locate it, don’t worry. You can always measure the glass you need and order a custom piece. If you get stuck, our expert team is here to help you figure out what you need.
3. What About Custom Shapes and Patterns?
Yes, you can get glass in almost any shape you need! While most stoves use simple rectangles, we often create custom pieces with arches, clipped corners, or other unique patterns. At Total Hearth, we specialize in providing custom-cut glass to fit your exact specifications. For complex or irregular shapes, the best approach is to create a paper template of the glass you need. You can mail this tracing to us, and we’ll use it to cut a perfectly matched piece of ceramic or tempered glass for your stove or fireplace, ensuring a precise and secure fit.
2. How Long Will It Take?
Custom-cut ceramic glass: Typically ships same day or next business day, depending on when the order is placed.
Custom-cut tempered glass: Requires 7–10 business days to manufacture due to the specialized tempering process, which involves heating and rapid cooling to strengthen the glass.
3. Can I Return Custom Glass?
Please note: All custom glass orders are final sale and non-refundable.
Once cut, tempered glass cannot be resized or altered—attempting to do so will cause it to shatter. Ensure your measurements are accurate before placing your order.
Recap: If you're in need of custom-sized fireplace or stove glass, we’ve got you covered. Just measure carefully, choose the right type (ceramic or tempered), and let us handle the precision cutting.
Can I Replace My Stove Glass Myself?
A: Yes, in most cases, you absolutely can! Replacing the glass in your wood stove or fireplace door is a straightforward job that most homeowners can handle without calling a professional. The process typically involves removing the door, laying it on a protected surface, and unscrewing the retainers that hold the glass. It’s a manageable project that saves you time and money, getting your stove safely back in working order.
The most critical part of the job is using the right materials for a safe and secure fit. Always install high-temperature ceramic glass in a wood stove, as standard tempered glass is not designed to withstand the intense heat and can shatter. We also highly recommend replacing the flat gasket that cushions the glass at the same time. This ensures a fresh, airtight seal, which improves your stove's efficiency and safety. If you need a specific size, ordering custom-cut glass is an easy way to guarantee a perfect fit.
Is It Time to Replace Your Stove's Rope Gasket?
A: You should replace your wood stove door gasket when the seal becomes loose or ineffective. Signs your gasket may need replacing include:
Smoke leaking from around the door
Difficulty controlling the fire, often caused by excess air entering the stove
Over time, the gasket naturally wears down from repeated use, which compromises the air-tight seal that’s crucial for efficient and safe stove performance.
Easy Test: The Paper Trick
You can perform a simple paper test to check the condition of your gasket:
Insert a piece of paper between the stove door and the stove frame.
Close the door.
Try pulling the paper out.
If the paper slides out easily, the gasket is too loose and should be replaced.
If the paper is resistant all the way around, your seal is still in good shape.
Why Replacing Your Gasket Matters
A properly sealed stove door:
Maintains optimal burn efficiency
Gives you better control of airflow and heat output
Prevents smoke leaks and potential safety hazards
Replacing a door rope gasket is a simple, DIY-friendly task, and we offer easy-to-follow installation videos right on our website to help you through the process.
Rope, Tape, or Tadpole? Choosing the Right Gasket
A: Wood stoves and fireplaces use three primary types of gaskets—rope, tape, and tadpole—each designed for specific sealing functions and areas of application. Choosing the right gasket depends on your stove or fireplace model and where the gasket is being installed.
1. Tape Gasket
Best for: Sealing around the edges of stove or fireplace glass
Design: Flat strip shaped like a “U” or “C” channel with an adhesive backing
Installation: The sticky side wraps around the edge of the glass, sealing it in place while protecting the glass edges from damage
Function: Provides a tight seal between the glass and the door frame to prevent air leaks
2. Rope Gasket
Best for: Sealing wood stove and fireplace doors
Design: Round, rope-like gasket available in sizes from ¼ inch to 1¼ inches in diameter
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Material options:
White fiberglass – standard option
Graphite-impregnated fiberglass – dark gray, offers enhanced durability, burns less easily, and adheres better for longer-lasting performance
Function: Maintains an airtight seal, ensuring proper combustion and efficient heat output
3. Tadpole Gasket
Best for: Gas fireplaces or fireplaces with a glass door cover
Design: Unique shape with a round "bulb" and flat "tail" (resembling a tadpole), designed to compress and seal as the door cover closes
Function: Cushions and seals the door cover while providing a secure fit around the glass or frame
How to Choose the Right Gasket
Always refer to your owner’s manual to confirm the correct gasket type, size, and material. Using the wrong type can compromise your unit’s seal, reduce efficiency, and pose safety risks.
Bottom line: Matching your gasket to the specific needs of your stove or fireplace ensures safe operation, better heat control, and improved appliance longevity.
Why Did My Stove Glass Crack?
It’s a frustrating moment: you go to light a fire and notice a crack spidering across your stove glass. You might wonder what you did wrong, but often, it’s due to factors that are easy to overlook. Understanding why glass breaks is the first step in preventing it from happening again. The glass in your stove door works hard, facing intense heat and constant temperature changes. Over time, a few common issues can lead to a break, from a simple accident to gradual wear and tear. Let's walk through the most frequent culprits so you can keep your new glass safe and sound.
Common Causes of Broken Glass
It might seem obvious, but a direct hit is the top reason for broken stove glass. This often happens when you're loading wood and a log bumps against the door a little too hard. Even a log shifting inside the firebox as it burns can be enough to cause an impact that leads to a crack. Sometimes, the culprit is smaller—a small rock or impurity embedded in a piece of firewood can get projected toward the glass as the wood burns, creating a small chip that can grow under heat stress. Being mindful when loading fuel is one of the best ways to protect your glass from these accidental impacts.
Your stove’s ceramic glass is built to handle extreme heat, but it can’t stand sudden, drastic temperature changes. This is known as thermal shock. Imagine splashing cold cleaning liquid on the glass while it’s still hot from a fire—that rapid cooling can cause the glass to contract too quickly and crack under the stress. While ceramic glass is engineered to withstand temperatures soaring up to 1,400°F, it's the speed of the temperature change that poses the real risk. Always make sure your stove is completely cool before cleaning the glass or exposing it to anything cold to avoid this common issue.
Glass, like most materials, expands when it gets hot and contracts as it cools. If your stove glass is installed too tightly in the door frame without any room to move, this natural expansion can create immense pressure. The glass will literally push against the metal frame until it has nowhere else to go, and eventually, it will crack. This is why proper installation, often including the use of new gaskets, is so critical. The gasket provides a cushion and allows for that tiny bit of movement, ensuring the glass can safely expand and contract with each fire you build.
Just like anything that works hard, your stove glass can simply get tired over time. Years of repeated heating and cooling cycles can gradually weaken its structure, making it more vulnerable to the other issues on this list. An older piece of glass might crack from a minor bump or a temperature fluctuation that it would have easily handled when it was new. Think of it as cumulative stress. Regular inspection can help you spot signs of wear, like small surface scratches or cloudiness, which might indicate that the glass is nearing the end of its lifespan and could be more susceptible to breaking.
How to Clean Your Fireplace Glass (Without Scratches)
A: The best way to clean your fireplace or stove glass is by using an ammonia-free foaming cleaner—like our Total Hearth Stove Glass Cleaner, specifically designed for high-temp ceramic or tempered glass. It’s safe, highly effective, and leaves behind a streak-free finish while doubling as a polish.
Our Simple, Step-by-Step Cleaning Method
Spray the inside of the glass with the cleaner while the glass is cool to the touch.
Spray more cleaner on a piece of crumpled newspaper or paper towel.
Dip the newspaper into a bit of cool ash from your stove.
Gently scrub the glass with the ash-covered newspaper—this creates a mild abrasive paste that breaks down built-up soot and creosote.
Wipe the glass clean using a fresh paper towel.
Spray one final coat of glass cleaner and wipe again for a crystal-clear, streak-free finish.
Alternative Cleaning Methods to Try
If you don't have a dedicated stove glass cleaner on hand, a few household items can work in a pinch. One of the most popular methods is using the ash from your own fireplace. Just dip a damp paper towel or newspaper into some cool wood ash to create a light, abrasive paste, then gently scrub the glass in circular motions to lift the soot and creosote. You can also try a paste made from baking soda and water or a simple solution of dish soap and warm water. With any of these DIY solutions, the key is to be gentle. Always use a soft cloth and steer clear of abrasive pads or harsh oven cleaners that could permanently damage your glass.
Why This Method Works
Ash + cleaner forms a non-scratching paste that’s tough on soot but gentle on the glass.
Foaming formula clings to the surface and lifts grime effectively.
No ammonia means it’s safe for both ceramic glass (up to 1400°F) and tempered glass (up to 400°F).
Regular use leaves a protective polish that makes future cleanings easier.
A Pro Tip for Stubborn Stains
Clean your glass regularly to prevent buildup. The more frequently you clean it, the easier each session will be—and your fire will always look its best.
How to Keep Your Fireplace Glass and Gasket in Top Shape
A: Consistent maintenance is key to keeping your wood stove or fireplace performing efficiently while maintaining a clear view of the fire. Regular cleaning and gasket inspections can help prevent issues like soot buildup, air leaks, and heat loss.
Glass Maintenance Tips:
Clean the glass regularly using an ammonia-free foaming stove glass cleaner, such as Total Hearth Stove Glass Cleaner. Avoid harsh cleaners like oven sprays, which can damage the surface of the glass. Burning hotter fires when appropriate can also reduce soot buildup. Hot fires promote cleaner combustion and help prevent smoky residues from sticking to the glass, while smoldering, low-temperature fires tend to create lingering flue gases that cause buildup.
Gasket Maintenance Tips:
Inspect the door gasket before each heating season and periodically during regular use. If the gasket appears loose, worn, or compressed, it should be replaced. A tight gasket seal ensures efficient burning, prevents air leaks, and helps maintain consistent stove performance. Common signs of a failing gasket include trouble regulating the fire or smoke escaping from around the door.
Summary:
Maintaining clean glass and a functional gasket improves the safety, efficiency, and appearance of your stove. Regular care helps prevent costly issues and ensures your wood stove or fireplace runs as intended.
Preventing Soot with Properly Seasoned Wood
One of the best ways to keep your stove glass clean is by burning the right fuel. Using properly seasoned wood—wood that has been dried to a moisture content below 20%—is crucial. Wet or "green" wood smolders and creates a lot of smoke, which leads to creosote and soot buildup on your glass. Seasoned wood, on the other hand, allows for hotter, more efficient fires. These hotter fires promote cleaner combustion, which helps prevent those smoky residues from sticking to the glass in the first place. While a low, smoldering fire might seem cozy, it’s the primary cause of dirty glass, so aim for a hotter burn when you can to keep your view clear.
Annual Stove Maintenance Checklist
Before you light the first fire of the season, it’s a great idea to run through a quick maintenance check to ensure everything is safe and ready to go. Start by inspecting the door gasket for any signs of wear. If it looks frayed, compressed, or loose, it’s time for a replacement. A tight seal is essential for controlling your fire and preventing air leaks. Next, check the firebricks inside your stove for any deep cracks or crumbling, and look over the glass for any chips or fractures. Taking a few minutes for this check-up can help your stove run efficiently all winter long and prevent bigger issues down the road. If you find your seal is worn, we have a full selection of replacement gaskets to get you started.
A Quick Warning About "Stove Blacking"
You might come across products called "stove blacking" or stove polish, which are designed to restore the look of cast iron stoves. While they can work for some models, you should be very careful before applying them. For example, you should never use stove blacking on Morsø stoves. According to the manufacturer, it won’t adhere properly to their enameled or painted surfaces and will cause a blotchy, flaky finish that can ruin the look of your appliance. Before using any kind of polish or paint, always check your owner’s manual first. Using the wrong product can not only damage the stove’s finish but could also void your warranty.
What Else Can You Find at Total-Hearth?
A: While Total-Hearth is known for manufacturing high-quality glass for wood stoves, fireplaces, and pellet stoves, we also offer a full range of replacement parts and maintenance products to keep your heating system running smoothly.
Glass and Gaskets
Custom-cut ceramic and tempered glass made to manufacturer specifications
Gasket materials for stove doors, ash pans, glass edges, and gas fireplaces
Replacement Stove and Fireplace Parts
Blower motors and full blower kits
Thermostats and thermal discs
Door handles, hardware, baffles, and other essential components
Pellet Stove Parts
Auger motors and auger shafts
Control circuit boards and electronic components
Maintenance Supplies
High-temperature sealants and adhesives
Firebrick replacements
Stove cement, cleaners, and surface restoration products
Special Order and Discontinued Parts
If you need a part you don’t see listed on our website, just reach out. We’re happy to help locate what you need. We can often source hard-to-find or discontinued parts through special orders.
Summary:
Total Hearth is your one-stop resource for not only replacement stove and fireplace glass but also a wide variety of gaskets, parts, and maintenance products. Whether you're performing routine upkeep or a full restoration, we've got the components and expertise to help.
Does Brand Matter When Replacing Stove Glass?
A: The brand of glass isn’t as important as sticking with the correct type of glass your stove or fireplace was originally designed for. Matching the type ensures proper fit, heat resistance, and safety.
Focus on the Specs, Not the Name
Ceramic glass types — such as Pyroceram, Neoceram, Robax, and Pyro-Glass — are all suitable replacements for one another. If your appliance originally used one of these, any of the others will work just as well, since they all handle temperatures up to 1400°F.
Tempered glass must be replaced with tempered glass. It's only rated to around 400°F and should only be used in decorative, low-heat fireplaces.
Ceramic glass must be used in high-heat applications like wood stoves, pellet stoves, and airtight fireplaces. Never substitute with tempered glass—it’s unsafe at high temperatures.
Antique stoves often used mica (also known as isinglass). If that’s what your stove originally used, it must be replaced with the same to ensure proper sealing and operation.
The Short Answer
Always replace the glass in your stove or fireplace with the same type of glass it originally used, even if you’re switching brands. This ensures optimal performance, safety, and longevity of your heating appliance.
Ordering Custom Glass: How Long and Can I Return It?
A: Custom-cut tempered glass typically takes 7–10 business days to manufacture, plus shipping time. Depending on your location, your order may take up to two weeks to arrive.
Why does it take this long?
Tempered glass goes through a specialized process:
First, it’s cut from standard annealed glass to your exact measurements.
The edges are seamed (sanded smooth) for safe handling.
The glass is then tempered: rapidly heated to a high temperature and cooled quickly to harden it and “lock” its structure.
This process is done twice for strength and durability.
Once complete, the glass is cleaned, packaged, and shipped to you.
Can it be refunded?
No—custom tempered glass is non-refundable.
Once tempered glass is cut and processed, it cannot be re-cut or resized.
Trying to alter tempered glass will cause it to shatter into tiny pieces.
Each piece is made to order, based on the exact dimensions you provide.
The Short Answer
Custom-cut tempered glass takes about two weeks to arrive and cannot be returned or modified. Always double-check your measurements before placing an order to ensure a perfect fit.
Questions About Shipping or Your Order?
A: Yes! At Total-Hearth, we offer free standard shipping anywhere in the U.S. on orders over $100.
For orders under $100:
A standard shipping fee will apply. We ship using the most efficient carrier for your location and timeframe, which could be USPS, UPS, or FedEx, depending on the best available rate and delivery speed.
Need it faster?
We also offer expedited shipping options at checkout, including:
3-Day Shipping
2-Day Shipping
Next-Day Shipping
Expedited orders are shipped via UPS or FedEx, based on whichever carrier provides faster service to your location.
Need support?
Our team is happy to help with shipping questions, product support, or order updates. You can contact us by:
Phone: 217-223-0999
Email: Use our contact form or direct email for a quick response: Support@total-hearth.com
Need Help? We’re Here for You
At Total-Hearth, we’re more than just a supplier—we’re your partner in keeping your wood stove or fireplace running safely and efficiently. Whether you need help choosing the right type of glass, measuring for a custom order, replacing a gasket, or troubleshooting a part, our team is ready to assist.
We offer:
Free U.S. shipping on orders over $100
Custom-cut glass to fit your exact specifications
Expert support via phone or email
Hard-to-find parts through special order assistance
If you didn’t find your answer here, don’t hesitate to contact us. Give us a call at 217-223-0999 or email Support@total-hearth.com—we’re happy to help.
Total-Hearth: Real People. Real Service. Real Solutions for every Hearth and Home.